Privacy Policy and Use of Cookies

1. Our privacy policy at a glance.

Who are we?

We are PRODUCTOS NATURALES BAMBU, S.L. and we treat your data as Data Controllers. That means we take care of how we use and protect your personal data.

What do we use your data for?

We use the data you have provided us online or through any other means to answer your queries and suggestions, provide you with the services or supply the requested products, register as a user, send you the personalized communications to which you have subscribed as well as process your online purchase.

Why do we have them?

We are entitled to process your data for different reasons. By filling out a form or sending an email in which you ask us a query or suggestion, we have a legitimate interest in attending to it. When you register on our website or make a reservation or purchase, we must execute the contract you accept with us, just as we have a legal obligation to issue an invoice in which your data is collected, when the purchase is carried out. We are also entitled by your consent when you give us authorization to send you our information and / or personalized offers.  

Who do we share your data with?

We will only share your data with those collaborating companies to meet the requests received and provide our services or provide you with the products, banking entities and bodies required by law. Under no circumstances do we sell your data to third parties.  

What rights do you have?

You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to carry it and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the highest protection for you:

• Principle of legality, loyalty and transparency: we will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
  
• Principle of data minimization: we will only request data strictly necessary in relation to the purposes for which we require it. The minimum possible.
  
• Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period. For subscriptions, we will periodically review our lists and delete inactive records for a considerable amount of time.
• Principle of integrity and confidentiality: your data will be treated in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorized access to or misuse of our users' data by third parties.
  

In this privacy policy you will find detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contacts with us, regardless of the means they have used to communicate (online form, by telephone, by e-mail, in person).
 
We like to be transparent about what we do with your personal data, that you understand the implications of the uses we make or the rights you have in relation to your data. For this reason we keep updated our Privacy Policy and the Use of Cookies and the Legal Notice, information that you can consult on this website.
 
In case you have any questions or want to learn more about the privacy policy, you can continue reading the document.

2. Who is responsible for the processing of your data?

The person responsible for the processing of your data is PRODUCTOS NATURALES BAMBÚ S.L.:

PRODUCTOS NATURALES BAMBÚ S.L. informs the user that the data provided by browsing our website, the different data collection forms or sending emails, will be processed by PRODUCTOS NATURALES BAMBÚ S.L. and that said treatment is included in the Register of Treatment Activities managed by PRODUCTOS NATURALES BAMBÚ S.L. in accordance with the provisions of the RGPD.

3. What is your personal data used for?

In polarisformula.com we process data both of the users of our website, and of third parties that maintain relations with us. In order to make it easier for you to know the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy depending on the category of people from whom we process data.

Next, we classify the people of whom we treat data according to the type of relationship they maintain with PRODUCTOS NATURALES BAMBÚ S.L:

3.1 Web Users

3.1.1 What data do we collect from our website users? The personal data that PRODUCTOS NATURALES BAMBÚ S.L. requests includes:

1. Data of users who fill in any of the available forms:
   · Identification data (name and surname, telephone, postal and electronic address).
   · Data relating to the application.
   
   
2. Data of users who want to receive information and commercial communications:
   · Identification data (name and surname, telephone, postal and electronic address).
   
   
3. Data of users who register on our platform:
   · Identification data (name and surname, telephone, postal and electronic address, billing address).
   
   
4. Data of users browsing our website:
   · Data provided by cookies and Google Analytics.

3.1.2 For what purposes will we process your personal data?

When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

• Send you the information you request through the various forms available on our website.
• Prepare statistical studies to assess the success of campaigns / ways by which the user has known a service provided by PRODUCTOS NATURALES BAMBÚ S.L.. These data are collected for statistical purposes only and are for internal use of PRODUCTOS NATURALES BAMBÚ S.L..
• Send you commercial communications about offers, activities and promotions of PRODUCTOS NATURALES BAMBÚ S.L. and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information

3.1.3 How do we obtain your data?

We obtain your data by:

• The form you fill in as a web user for the purpose set out therein. The form is subject to acceptance of this privacy policy through the box indicated.
• We obtain navigation data from the different cookies that the user accepts when accessing polarisformula.com for the first time.

3.1.4 What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) expressed by completing the different forms, checking the box for receiving commercial communications / information on offers, activities and promotions of PRODUCTOS NATURALES BAMBÚ S.L. is what legitimizes the treatment by PRODUCTOS NATURALES BAMBÚ S.L.. The user can revoke the consent given at any time, although if he revokes the consent, it does not affect the data processing carried out prior to the revocation of this.

The legitimate interest for the elaboration of navigation profiles and to detect preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by PRODUCTOS NATURALES BAMBÚ S.L..

3.2 Suppliers

3.2.1 What data do we collect from our suppliers? The personal data that PRODUCTOS NATURALES BAMBÚ S.L. requests includes:

1. Identification data of the supplier:
   · Identification data (name and surname, telephone, postal and electronic address).
   · Employment and professional data.
   · Activities and businesses.
   

3.2.2 How do we obtain your data?

We obtain your data by signing the contract that binds us, accepting the budget presented, receiving invoices from the supplier and signing the contract of Treatment Manager in case it proceeds for the service provided.

3.2.3 For what purposes will we process your personal data?

• Manage the information related to the data of our companies supplying goods and services, as well as their representatives.
• Maintenance of the contractual relationship with our suppliers.
• Management of payments and collections related to the contracts that bind us.
  
  

3.2.4 What is the legitimacy for the processing of your data?

In the execution of a pre-contract / contract to send you the information and make the own management of the service provided, not being possible to carry it out otherwise.
In the legitimate interest for the management of the data relating to the representatives of the suppliers of PRODUCTOS NATURALES BAMBÚ S.L..

3.3 Customers

3.3.1 What data do we collect from our customers? The personal data that PRODUCTOS NATURALES BAMBÚ S.L. requests includes:

1. Data of customers who fill out any of the forms available in polarisformula.com as well as in the physical establishment of PRODUCTOS NATURALES BAMBÚ S.L.:
   · Identification data (name and surname, telephone, postal and electronic address).
   · Data relating to the application.
   
   
2. Data of customers who register on our platform:
   · Identification data (name and surname, telephone, postal and electronic address, billing address).
   
   
3. Data of customers who make a reservation or order in our establishment in person:
   · Identification data (name and surname, telephone, postal and electronic address, billing address).
   
   
4. Data of our clients obtained through our contracts and budgets.
   
   
5. Data of customers who make a purchase online or in person:
   · Identification data (title, name and surname, telephone, postal and electronic address, billing address).
   · Transaction data (products purchased / services provided and means of payment, invoice or purchase receipt).

3.3.2 How do we obtain your data?

If you are an online customer we obtain your data through:

• The form that the user completes to request information and / or budget, order or to perfect the online purchase in our electronic commerce. The form is subject to acceptance of this privacy policy through the box indicated.
• We obtain navigation data from the different cookies that the client accepts when accessing polarisformula.com for the first time.

If you are a face-to-face customer we obtain your data through:

• The customer registration form.
• The acceptance of the budget presented.
• The signed contract.

3.3.3 For what purposes will we process your personal data?

• Generate and manage the documentation associated with your requests and purchases.
• Provide you with information about offers, products and services related to your purchase.
• Process your reservation or purchase online through our platform.

3.3.4 What is the legitimacy for the processing of your data?

In the execution of a pre-contract / contract to send you the information and make the own management of the service provided or the product supplied, not being possible to carry it out otherwise.

In the user's consent for the sending of commercial communications of offers, activities and promotions of PRODUCTOS NATURALES BAMBÚ S.L. and the sector that may be of interest to the user The user can revoke the consent given at any time.

In the legitimate interest for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and for sending satisfaction surveys on the products purchased.

4. How long do we keep your data?

4.1 Web Users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose they were collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are processed based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be the one in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be kept.

The IP address obtained through cookies will have a conservation period of one year, in order to demonstrate the user's consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section "Cookies Policy".

4.2 Suppliers

Those data that are processed on the basis of legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are processed on the basis of a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this ends, or in the event that the treatment is linked to a legal obligation will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the provisions of blocking of the same provided by law.

4.3 Customers

Those data that are processed based on the client's consent will be kept as long as they are relevant to the purpose for which they were collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are processed on the basis of a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this ends, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen and the processing of the data by the interested party cannot be revoked except in the provisions of blocking them provided by law.

5. Additional information on data processing.

Only those over 14 years of age can provide data through our website and email. If you are under this age you must have the consent of your parents or legal guardians.

The user guarantees the authenticity and timeliness of all data communicated to PRODUCTOS NATURALES BAMBÚ S.L. and declares that he is over 14 years old, and will be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by PRODUCTOS NATURALES BAMBÚ S.L. may be mandatory or voluntary. Through web forms, you will not be asked for data from special categories to ensure your privacy. In the event that it is necessary to collect data from special categories to provide you with a service, you will be asked in another way.

The data that will be requested in the forms are:

• Identification data (name and surname, telephone, ID, postal and electronic address).
• Data relating to the application.
• Data of users who want to receive information, commercial communications and information.
• Data of users who register on our platform.

Voluntary information is information that the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to provide them will mean the impossibility of providing the service or attending your request.

In the event that you provide us with data from third parties, you declare to have their consent and agree to transfer the information we provide in this clause, exempting PRODUCTOS NATURALES BAMBÚ S.L. from any type of obligation. However, PRODUCTOS NATURALES BAMBÚ S.L. may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

6. To which recipients will your data be communicated?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

• Administrations and public bodies when required by tax, labor, Social Security or any other applicable regulations.
• Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising services and marketing.
• Third party suppliers that are necessary for the provision of the services offered by PRODUCTOS NATURALES BAMBÚ S.L. as providers of courier and transport services, etc ...
  

7. Are there international data transfers?

polarisformula.com is hosted by Acens Technologies S.L., which is located in a country of the European Union, in the territory of the European Economic Area, or which complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the web.

Our website only accesses user data using the following channels:

• Through the contact forms available to the user on the web.
• Through the cookies that the user has previously accepted.
• Through the registration to commercial communications.

International data transfers may also occur at the venue of the previous assignments / communications for which PRODUCTOS NATURALES BAMBÚ S.L. will use the tools provided in articles 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have an adequacy decision of the European Commission.

In any case, third parties with whom certain personal data are shared will have previously accredited the adoption of appropriate technical and organizational measures for the correct protection of these and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. With the acceptance of this privacy policy it is accepted that an international transfer of data may take place in accordance with the indicated guarantees.

In the event that the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or perform a contract in the interest of the data subject. Otherwise, an authorization must be requested from the Control Authority.

PRODUCTOS NATURALES BAMBÚ S.L. does not sell in any case data of its users to third parties.

8. What rights do you have and how can you exercise them?

The user can exercise the following rights before PRODUCTOS NATURALES BAMBÚ S.L.:

1. Access your personal data.
2. Rectify them when they are inaccurate or incomplete.
3. Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
4. Oppose your treatment.
5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
6. Request the portability of your data in the cases provided for in the regulations.
7. Prevent being subject to automated decisions.
8. Revoke the consents granted.
   

The user, to exercise their rights, must send a letter indicating the right they wish to exercise, accompany a document proving their identity and postal or electronic address for notification purposes. This request can be made either by postal mail to:

• PRODUCTOS NATURALES BAMBÚ S.L.
  Calle Blas Nuñez, 45, 38292 - TEGUESTE (Santa Cruz de Tenerife)
  
• Or at the following e-mail address: gerencia.pnbambu@gmail.com

PRODUCTOS NATURALES BAMBÚ S.L. must answer the request for the exercise of rights within one month of receipt of the request. That period may be extended by a further two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.

Likewise, interested parties have the right to complain to the competent Control Authority (Spanish Agency for Data Protection) when they consider that PRODUCTOS NATURALES BAMBÚ S.L. has violated the rights that the data protection regulations recognize in www.aepd.es.

9. Is my data secure?

PRODUCTOS NATURALES BAMBÚ S.L. has a current contract with the hosting company Acens Technologies S.L. for the hosting of its website. It is a European company and has the latest systems in security measures.

In any case, PRODUCTOS NATURALES BAMBÚ S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data taking into account the reserved nature of the same and undertakes that said data remain secret, treating them with the utmost reserve, and declares to have implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows that when a user visits our website and exchanges information with us, an encrypted connection is established.

10. Do you need an account and/or password?

The user can register on our website. For this, the creation of an account is essential. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as each and every one of the activities that occur in it.

The user has the obligation to inform PRODUCTOS NATURALES BAMBÚ S.L. immediately in case of illegitimate use of his account or password, or if any problem related to security occurs, by sending an email to gerencia.pnbambu@gmail.com.

11. Links to Other Websites.

If you choose to leave our website through links to other websites not belonging to our entity, PRODUCTOS NATURALES BAMBÚ S.L. will not be responsible for the privacy policies of said websites or the cookies that they may store on the user's computer.

Date: 03 June 2022
Version: V.1.0